| 1. Increase Sales: Do not
forget the power of suggestion. The caller is on hold and listening to
everything that is said. Surveys say that 7 out of 10 callers are put on
hold.
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| 2. Customer Service: Putting
FAQ's (Frequently Asked Questions) into your messages
on hold can decrease the amount of customer service questions that that
have to be handled by you live associates.
|
| 3. Operator Overflow: When
operators or salespeople can not handle all the calls, the calls will be
put on hold. With the proper Messages On Hold the customer will be comfortable
with being put on hold and waiting (not just hang up). This is done with
a calm professional voice with information and reassurance.
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